TTRacing chairs are known to be extremely durable, even so, taking good aftercare is vitally important to ensure the chair feels and looks like you first bought it.
Thus, it is essential to avoid any forms of liquid as it is unfavorable to the PU Leather/Fabric of your chair and do take extra step to wiping it down once in a while to keep it clean. Best clean with microfiber cloth to keep it spick-and-span for years.

We’re delighted to include free shipping with every purchase. Our orders are shipped via FedEx and may be conveniently placed at your doorstep by our carrier.

We’re dedicated to getting your order to you as swiftly as possible. Orders placed before 3:00 PM Eastern Time are typically picked, packed, and handed over to our shipping carriers within 24 hours. Delivery times vary by location: standard areas can expect arrival in 1-5 business days, more remote regions in 7-10 business days, and outskirt zones or cross-country shipments (e.g., East to West Coast) may take 15 days or more. For pre-order items, please check the expected shipping date noted in the product listing.

Please note that exceptions may apply for distant or less accessible locations. We are unable to ship to PO boxes or Military APO, FPO, and DPO addresses. Additionally, we will not be held responsible for delays caused by customs, carrier issues, or unforeseen circumstances beyond our control.

You will receive a tracking number in your email once we have shipped it out which includes the link where you may trace your order.

All our customers enjoy a 2-year limited hardware warranty on parts and lifetime warranty on frame

1. Incomplete set of parts on delivery
2. Any defect(s) of parts during delivery
3. Significant defect(s) of mechanical part(s) such as hydraulics, recline mechanism, and tilt mechanism
4. For electric powered desk - malfunction in lifting motor

1. Notify us through “Contact Us”, providing us any relevant images or videos within 7 days from the date of defect.
2. For new unit(s), please notify us before assembly. Once assembly is done, warranty will not be covered for physical damage(s)
3. Any part(s) repaired or replaced will be covered for the remaining warranty period